Remember the first website you built. I remember doing them at university a bit but they were really awful. And then I did one for the company I worked in. And then, rather suddenly I was running a company that made them. And in the start people would argue about everything. Should there be persistent navigation? were all-flash sites bad? how about skip-intros? What about those ticker things that used to flash across the page?
And how should you do the coding? Make sure all your fonts are fixed size, and be brilliant with tables. Remember: It’s all about the home page.
And then accessibility was a thing, and then standards. And then we started sneering at people that couldn’t build a website without using tables, or who used fixed fonts. And then it was all about buttons and big fonts. And for a while there, it all seemed to be about being ugly, and then simple, and should it even have a logo any more? And wasn’t persistent navigation a bit tired, and surely users are now clever enough to navigate more complex interfaces.
Every year we think we’ve codified one more chunk, got closer to having all the design patterns sorted out. And every year we get new and – it has to be said – interesting challenges to think about. Does save make sense any more? Do we even care about the home page any more? Is Google your most important user?
Well I think the next one’s going to be bigger, more conceptually difficult, require more complex teams to figure out, and be the beginning of the end of the period where you can work out what to do by just looking at your competitors. It will also be a bitter showdown between the big web agencies (who build where the user ends up) and the digital marketing agencies (who try to get them there), finally standing squarely on each others’ turf.
Because the next phase is where we let go of the concept of domain. It’s about thinking about the users’ lifecycle as needing managing before they even get to you. It’s a question about thinking about the opportunities to capture intent in more than search engine landing pages. And it’s going to be a question of becoming a lot more sophisticated in thinking about what content you will share, how you will consume and repurpose content, and how your users will see your brand.
Possibly my favorite factoid about the internet is that 50% of all searches on Yahoo! (and they must love this) are for the word ‘Google’. In a world where the average punter doesn’t know – or doesn’t care – to this extent, but they are willing to tell Google or all of their facebook friends that they’re looking for a new car or interested in a boob job, the way in which we concieve of capturing and converting intent just became a whole lot more interesting. And so did CRM (or rather the management of a users lifetime value), and so did sales and service.
Early approaches, especially behavioral targeting of advertising have looked like privacy invasions – or as google would have it, ‘increased relevance’. Privacy will be an issue, but skills and dexterity are the main problems and it will be fascinating to see who’s got the most of those. Not advertising agencies, of course, but quite possibly the media agencies, the digital marketing agencies who are a bit more interested in the detail, and of course, the marketing teams in large corporations; not to mention digital media owners like WordPress (scroll down for relevance targeted links!).